Wednesday, October 19, 2005

The Hard Work of Failure Analysis : Career Effectiveness : HBS Working Knowledge

The Hard Work of Failure Analysis : Career Effectiveness : HBS Working Knowledge: "It hardly needs to be said that organizations cannot learn from failures if people do not discuss and analyze them. Yet this remains an important insight. The learning that is potentially available may not be realized unless thoughtful analysis and discussion of failure occurs. For example, for Kaiser [Permanente's] Dr. [Kim] Adcock, it is not enough just to know that a particular physician is making more than the acceptable number of errors [in misread x-rays]. Unless deeper analysis of the nature of the radiologists' errors is conducted, it is difficult to learn what needs to be corrected. "

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